Refund Policy for Diploma Internship v2.0

At Shivai Digital, we strive to provide high-quality educational services to all our participants. We understand that circumstances may arise where a refund request might be necessary. This policy outlines our refund terms and conditions.

1. Eligibility for Refunds

1.1 Within 7 Days of Purchase (Cooling-off Period)

If you are unsatisfied with our Diploma Internship v2.0 program for any reason, you may request a full refund within 7 days of your purchase date, provided that:

You have not accessed more than 20% of the course content.
You have not downloaded significant portions of the course materials.
You provide a valid reason for your refund request.

1.2 Technical Issues

If you experience persistent technical issues that prevent you from accessing or using the program, and our technical support team is unable to resolve these issues within a reasonable time frame, you may be eligible for a full or partial refund, depending on the circumstances.

1.3 Program Cancellation

If Shivai Digital cancels the Diploma Internship v2.0 program before it starts or during its delivery, you will be entitled to a full refund of the program fee.

2. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

After the 7-day cooling-off period has expired.
If you have accessed more than 20% of the course content.
If you have received certification or completed a significant portion of the program.
If you have violated our Terms and Conditions or Academic Integrity Policy.
If your access to the program has been revoked due to inappropriate behavior or misconduct.
If you simply change your mind about the program or find it doesn't meet your expectations after the cooling-off period.

3. Refund Process

To request a refund, please follow these steps:

Send an email to sahilmakwana.connect@gmail.com with the subject line "Refund Request - [Your Name]".
Include your full name, email address used for registration, and payment receipt/transaction ID.
Clearly state the reason for your refund request.
Submit your request within the eligible timeframe.

4. Refund Processing Time

Once your refund request is approved:

Refunds will be processed within 10-15 business days.
The refund will be issued using the same payment method used for the purchase.
Bank processing times may vary, and it may take additional time for the refund to appear in your account.

5. Partial Refunds

In certain circumstances, Shivai Digital may offer partial refunds at its discretion. This includes but is not limited to:

If you have accessed a significant portion of the program but experienced legitimate issues with the remaining content.
If there are extenuating personal circumstances that prevent you from completing the program.

6. Special Promotions and Discounted Programs

Programs purchased at a discounted rate or through special promotions may have different refund conditions. Any special refund terms will be clearly communicated at the time of purchase.

7. Changes to this Policy

Shivai Digital reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: sahilmakwana.connect@gmail.com

Phone: +91 9428394431